Privacy Policy

Last Updated: 1st July 2026

1. Introduction

This Privacy Policy explains how Dream Scene Scenery Limited collects, uses and protects your personal information when you use our website or place an order with us.

2. Information We Collect

We may collect the following personal information when you place an order or contact us:

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order history

Payment card details are processed securely by PayPal. We do not store or have access to your full payment card details. Please refer to PayPal's Privacy Statement for information about how they process your personal data.

3. How We Use Your Information

  • To process and deliver your order.
  • To communicate with you about your order.
  • To provide customer support.
  • To comply with legal and accounting obligations.
  • To send marketing communications where you have chosen to receive them.

4. Legal Basis for Processing

We process your personal data only where UK data protection law allows us to. This includes:

  • Performance of a contract.
  • Compliance with legal obligations.
  • Our legitimate business interests.
  • Your consent for marketing communications.

5. Sharing Your Information

We only share your personal information where necessary to process your order or comply with legal obligations. This may include payment providers, delivery companies and professional advisers. We never sell your personal information.

6. Third-Party Services

Our website uses Google Fonts to display text consistently across different devices and browsers. When you visit our website, your browser may download fonts directly from Google servers, which may result in your IP address being processed by Google. For more information, please see Google's Privacy Policy.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including where required for tax, accounting and legal purposes.

8. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate personal data.
  • Request erasure of your personal data where appropriate.
  • Request restriction of processing.
  • Object to certain processing.
  • Request a copy of your personal data in a portable format.

9. Complaints

If you have any concerns about how we use your personal information, please contact us first and we'll do our best to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@dreamscenescenery.co.uk.

If you remain unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.